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Your Resale Purchase

Answers to the most common questions on existing orders and upcoming events.

Your Resale Purchase

  • Why can’t I use my Ticketmaster Gift Card on resale tickets?
  • The background of my TicketFast®/e-ticket tickets prints, but not the ticket information (i.e. event, seats). What should I do?
  • My name is on the Ticketmaster tickets. Can my friend/partner/child use the tickets instead of me?
  • Can I exchange or get a refund for my tickets?
  • I haven't received my confirmation email
  • I’ve received an A4 printed e-ticket. Will it get me into the event?
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