The background of my TicketFast®/e-ticket tickets prints, but not the ticket information (i.e. event, seats). What should I do? Try the following steps: Open the .pdf file in Adobe Acrobat Reader Select File then Print from the menu In the printer window, check the box that states Print as image, then click Okay Related articles My name is on the Ticketmaster tickets. Can my friend/partner/child use the tickets instead of me? Can I exchange or get a refund for my tickets? I haven't received my confirmation email I’ve received an A4 printed e-ticket. Will it get me into the event? Why can’t I use my Ticketmaster Gift Card on resale tickets?