The background of my TicketFast®/e-ticket tickets prints, but not the ticket information (i.e. event, seats). What should I do? Try the following steps: Open the .pdf file in Adobe Acrobat Reader Select File then Print from the menu In the printer window, check the box that states Print as image, then click Okay Related articles Can I exchange or get a refund for my tickets? My name is on the Ticketmaster tickets. Can my friend/partner/child use the tickets instead of me? When will I receive my tickets? I haven't received my confirmation email Why can’t I use my Ticketmaster Gift Card on resale tickets?