We’ll try to get your tickets sent as early as possible, so we’d suggest waiting until closer to your travel date before changing your address.
If you haven’t got your tickets one week before you travel, or you won’t be at your delivery address to sign for them, let us know your new address details here.
Once tickets are dispatched we have no way of getting them back.
Please note: if you’ve updated your address details on your account online this won’t have changed the delivery address for tickets you’ve already bought. Please tell us about a change of address so we can let your ticket seller know before they post your tickets.
If you’re staying at a hotel and want them delivered there, please tell us:
- The hotel’s full address, including the postcode
- Your arrival date or the reservation number and the booking name.
If you’re getting your tickets delivered to your workplace or a friend’s house, make sure you tell them you’re expecting a delivery so that the tickets can be signed for and kept safe.