When you list tickets for sale you are asked for a bank account where payment can be made. We can't make payment to a credit or debit card.
Before we can pay you for your sale we need to confirm that your tickets can be reissued to the buyer – unfortunately this is out of our control.
If they can be reissued - we’ll email you to confirm and then process your early payment, usually within the following 10-12 working days.
If they cannot be reissued - we’ll let you know that’s the case by email and confirm the next steps. You can expect to receive payment within 10 working days of the event taking place.
If your bank account details have changed you can log in to your account to update these,
Just click on “My Profile” & “Seller Details” and enter the new bank account information.
Don’t forget you’ll be paid in the currency you bought your tickets in, so make sure your bank accepts this currency to avoid a bank charge or failed payment.
If you’re having any problems updating the details please let us know by submitting a request using the link below and we’ll be happy to assist you.